Breathe & Be Incense offer free standard UK shipping on all of our Incense boxes.
We have a flat rate of £3.95 for all of our other products.
We ship via Royal Mail in the UK and standard delivery is within 3-5 working days. Breathe & Be Incense endeavour to process your order promptly within one working day of your order placed and in line with our opening hours Monday - Friday 9-5pm. In the unlikely event that any of the products are not in stock, shipping may be delayed. We will keep you informed via e-mail of the progress of your order. Breathe & Be Incense offer both domestic, UK and Worldwide shipping. Shipping costs are automatically calculated at checkout.
For next day delivery service please place your order by midday any orders received after midday will be posted the following day. Additional costs may apply for Saturday delivery. We will forward the tracking codes for your to follow the progress of your order.
At Breathe & Be Incense we are certain that you will be very happy with your purchase. If for any reason that you are not, we can offer an exchange for a product of the same purchase price (items must be returned within 7 days of receipt) or a refund. If you wish to return any items purchased on our website, in the first instance fill in the contact form and write a short message regarding your reasons for wanting to return our product – this will allow us to respond to you in person, by e-mail and assess whether you require a replacement, an exchange or a refund. If a product does need returning, please send it in its original packaging, marked returns to our postal address.
We will refund you using the same means of payment as you used for the initial transaction
Please Note – Items must be in original condition unused and in original packaging including all labels still attached. All returns must be sent to our postal address, using Royal Mail Recorded or Special Delivery service, this will ensure that your order reaches us safely and if it does get lost it can be traced and we can process your refund/exchange. However if you do choose to use a standard service which may mean your order cannot be tracked we cannot be held responsible for your lost order therefore we will be unable to process your claim.
If in the unfortunate event you receive a faulty/damaged item, please contact us via our contact form in the first instance.
Please use returns label supplied on this link.
Goods dispatched to other countries outside of the EU may be liable to Import Duty, Tax or VAT. When ordering from us you agree to pay any such Duties which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.
Breathe & Be Incense cannot be held responsible for losses due to the postal system. Please note that delivery charges are not refundable.
This returns policy does not affect your statutory rights.
REVIEW OF THIS POLICY
This Shipping & Returns Policy was last updated in September 2019