FREQUENTLY ASKED QUESTIONS

WHAT ARE YOUR OPENING TIMES?
Breathe & Be Incense on-line store is open 24/7/365. Our studio is open Monday - Friday 9-5pm GMT (excluding public holidays), where our team are available to answer your e-mails, queries and fullfil your orders.

WHAT PAYMENT METHODS DO YOU TAKE?
Your card payment will be made through STRIPE using their own secure server.

DO YOU SHIP WORLDWIDE?
Yes we do, worldwide shipping costs will be automatically calculated at checkout. If you have any questions or queries regarding shipping costs please message us by using the Contact Form and we will gladly assist you.

WHAT ARE YOUR SHIPPING COSTS?
It’s very important for us to keep our shipping costs as economical as possible, we make no profit from the charges and it simply covers the cost to send your orders. Shipping charges are automatically calculated at checkout. We no offer complimentary UK standard shipping to all of our subscribers. If you have any questions or queries regarding charges please complete our Contact Form.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We ship via Royal Mail and Evri Courier in the UK and standard delivery is within 3-5 working days. Breathe & Be Incense endeavour to process your order promptly within one - two working day of your order placed and in line with our opening hours Monday - Friday 9-5pm. During peak time and Bank Holidays this will move to 1-3 working days. In the unlikely event that any of the products are not in stock, shipping may be delayed. We will keep you informed via e-mail of the progress of your order. Breathe & Be Incense offer both domestic, UK and Worldwide shipping. Shipping costs are automatically calculated at checkout.

WHERE IS YOUR INCENSE MADE?
Breathe & Be Incense sticks are hand rolled, each one unique and handcrafted in Old Delhi, India and at our Sister Studio in the UK. We also craft our incense cones at our UK studio. Also added Japanese and Tibetan made Incense Sticks, a truly global range.

WHAT INGREDIENTS ARE IN YOUR INCENSE?
We use only the purest organic botanicals and natural ingredients, with a blend of undiluted essential oils, resin, woods, herbs and spices. We also seasonally wildcraft indigenous UK plants for our blends which are packed full of powerful, healing properties. When we’re unable to source ingredients for our blends in the UK or they’re simply not available here over the years we’ve established respectful relationships/friendships and work alongside villages, tribes and small independent ethical businesses who lovingly grow, harvest or source the ingredients for our incense.

I DON’T KNOW WHICH ONE TO CHOOSE
If you have any questions, queries or would like some advice on what you’re looking for in an Incense, whether it be the aroma or intention please use our Contact Form and we’d be more than happy to assist.

IS YOUR INCENSE VEGAN?
Yes, they’re vegan, with no animal extracts, artificial fragrances, chemical free, non toxic & 100% natural.

HOW MANY INCENSE STICKS ARE IN EACH BOX AND HOW LONG DOES EACH ONE BURN FOR?
Our packets contain 11 masala sticks (Rainbow contains 16 sticks) at 20cm by 15g. Each stick creates 45mins of smooth aromatic burning. Due to the pure, natural ingredients in each stick we recommend that you burn the incense for 10-15 minutes at a time as both the aroma and herbal benefits are felt immediately and therefore no need to burn the incense all in one go but the preference is yours.

IS YOUR INCENSE SAFE TO USE IF ONE IS PREGNANT, NURSING, AROUND CHILDREN AND ANIMALS?
Yes, we’ve ensured that our Incense blends are safe to use for all and in particular around babies, children and animals with many medicinal and soothing affects.

Please Note: There are certain herbs, essential oils and resins which are recommended to avoid if one is pregnant, breastfeeding on certain birth control or hormone medication, if you have any concerns, queries or questions about any of our Incense ingredients please contact us and we will be more than happy to advise.

HOW DO YOU LIGHT THE INCENSE STICKS?
Light the tip of the incense and once the tip is glowing blow out the flame and place it into a suitable container.

ANY TIPS ON USING INCENSE SAFELY & WHAT TO DO WITH THE ASH?
Place the incense on a stable heat resistant surface, never leave burning incense unattended and note that the spent incense is completely extinguished and cold to touch before disposing of.

As our Incense is 100% natural you can use the ash as combust for your plants.

HOW DOES THE PACKAGING YOU USE IMPACT ON THE ENVIRONMENT?
This is a very important issue for us at Breathe & Be Incense so we are pleased to say that all of our packaging is sourced and printed locally to reduce the carbon footprint. Our packaging is FSC approved, recyclable, biodegradable and compostable, using only vegan dyes and glues approved by the Vegan Society. Our glass jar are made from recycled glass made in the UK. We also use recycled cork stoppers for a number of our ranges opposed to plastic. The wax we use in our candles are from renewables sources. And the wood we use for our matchsticks is sourced from responsibly managed forests.

We care deeply about our environment and the impact this has on Wildlife/Sealife, therefore we are in active partnership and members of the Woodland Trust, Surfers Against Sewage and affiliated with a number of Animal Charities Worldwide like VIVA - UK, TACN - China, Arc Foundation - Greece, Pug Queen Foundation - LA, to name but a few where we donate and raise money for these incredible organisations.

HOW DO I FIND OUT ABOUT NEW PRODUCTS LAUNCHING?
By subscribing to our newsletter you will have a preview of new releases 24hrs before they’re released to the public. Behind the scene we’re always working on new formulas, blends and products to extend our ranges to give you our customers more options. We also value and appreciate our customers feedback and input therefore if there’s a product you’s like to see us develop please complete our Contact Form, click here to be directed.

WHAT IS YOUR ‘PLANT ME’ PROJECT & HOW CAN I GET INVOLVED?
Breathe & Be - Plant Me Project is an educational initiative, where we work with local growers and inner city schools educating on the beauty and benefits of botanicals. As a brand deeply rooted and connected with nature we see first hand the benefits they bring to one’s life. The idea was borne from the feedback of attendees to our workshops and the undeniable interest shown by their children for both plants and incense. We go back to basics, starting with the seed, earth and simply plant, nurture, grow and educate about the wonders and benefits of plants. Breathe & Be Incense will fund this project by donating a percentage of our profits.

To find out further information, where they’ll be enrolled, to nominate schools, recommend local growers, donate materials and get involved please click here to be directed to our ‘Plant Me’ Project contact page.

DO YOU COLLABORATE / SPONSOR EVENTS?
Yes, we love to support fellow independents and are contacted on a daily basis to collaborate or sponsor events. We take each contact on its own merit and see if we share the same core values and then proceed from there. if you’d like to collaborate or have us sponsor and event please complete our Contact Form, click here to be directed.

HOW DO I BECOME A STOCKIST
We at Breathe & Be Incense thank you for your interest in stocking our brand, please complete our ‘become a stockist’ form. Your enquiry is important to us and we will endeavour to respond within 48 hours (Monday - Friday, excluding Bank Holidays). For Stockists Terms & Conditions, please click here to be redirected.

REVIEW OF THIS FAQ
FAQ was last updated in May 2024.