FREQUENTLY ASKED QUESTIONS

WHAT ARE YOUR OPENING TIMES?
Breathe & Be Incense trade Monday - Friday 9-5pm GMT, excluding public holidays.

WHAT PAYMENT METHODS DO YOU TAKE?
Your card payment will be made through STRIPE using their own secure server.

DO YOU SHIP WORLDWIDE?
Yes we do, worldwide shipping costs will be automatically calculated at checkout. If you have any questions or queries regarding shipping costs please message us by using the contact form and we will gladly assist you.

WHAT ARE YOUR POSTAGE COSTS?
It’s very important for us to keep the P&P as economical as possible and we make no profit from P&P. We are pleased to offer FREE UK P&P* on all of Breathe & Be Incense sticks *(second class, additional charges would apply if you’d like them sent 1st class or recorded/special delivery). We have a flat rate of £3.95 for all of our other products shipped in the UK.

For all other P&P charges this will be automatically calculated at checkout. You can also message us if you have any questions or queries regarding postal charges using or Contact Form.

HOW LONG WILL MY ORDER TAKE?
Breathe & Be Incense sticks are hand We ship via Royal Mail in the UK and standard delivery is within 3-5 working days. Breathe & Be Incense endeavour to process your order promptly within one working day of your order placed and in line with our opening hours Monday - Friday 9-5pm. In the unlikely event that any of the products are not in stock, shipping may be delayed. We will keep you informed via e-mail of the progress of your order. Breathe & Be Incense offer both domestic, UK and Worldwide shipping. Shipping costs are automatically calculated at checkout.

WHERE IS YOUR INCENSE MADE?
Breathe & Be Incense sticks are hand rolled, each one unique in India and at our Sister Studio in the UK. We’ve also added Japanese Incense Sticks to our range.

WHAT INGREDIENTS ARE IN YOUR INCENSE?
We use only the purest botanicals and natural ingredients, with a blend of undiluted essential oils, resin, woods, herbs and spices. We also seasonally wildcraft indigenous UK plants for our blends which are packed full of powerful, healing properties. When we’re unable to source ingredients for our blends in the UK or they’re simply not available here over the years we’ve established respectful relationships/friendships and work alongside villages, tribes and small independent ethical businesses who lovingly grow, harvest or source the ingredients for our incense.

I DON’T KNOW WHICH ONE TO CHOOSE
If you have any questions, queries or would like some advice on what you’re looking for in an Incense, whether it be the aroma or intention please contact us via our Contact Form and we’d be more than happy to assist.

IS YOUR INCENSE VEGAN?
Yes, they’re vegan, with no animal extracts, artificial fragrances, chemical free, non toxic & 100% natural.

HOW MANY INCENSE STICKS ARE IN EACH BOX AND HOW LONG DOES EACH ONE BURN FOR?
Our packets contain 11 masala sticks at 20cm by 15g. Each stick creates 45mins of smooth aromatic burning. Due to the pure, natural ingredients in each stick we recommend that you burn the incense for 10-15 minutes at a time as both the aroma and herbal benefits are felt immediately and therefore no need to burn the incense all in one go but the preference is yours.

IS YOUR INCENSE SAFE TO USE IF ONE IS PREGNANT, BREASTFEEDING, AROUND CHILDREN AND ANIMALS?
Yes, we’ve ensured that our Incense blends are safe to use for all and in particular around babies, children and animals with many medicinal and soothing affects.

Please Note: There are certain herbs, essential oils and resins which are recommended to avoid if one is pregnant, breastfeeding on certain birth control or hormone medication, if you have any concerns, queries or questions about any of our Incense ingredients please contact us and we will be more than happy to advise.

HOW DO YOU LIGHT THE INCENSE STICKS?
Light the tip of the incense and once the tip is glowing blow out the flame and place it into a suitable container.

ANY TIPS ON USING INCENSE SAFELY & WHAT TO DO WITH THE ASH?
Place the incense on a stable heat resistant surface, never leave burning incense unattended and note that the spent incense is completely extinguished and cold to touch before disposing of.

As our Incense is 100% natural you can use the ash as combust for your plants.

HOW DOES THE PACKAGING YOU USE IMPACT ON THE ENVIRONMENT?
This is a very important matter for us at Breathe & Be Incense so we are pleased to say that all of our packaging is sourced and printed locally to reduce the carbon footprint. Our packaging is also recyclable, biodegradable and compostable, using only vegan dyes and glues.

HOW DO I BECOME A STOCKIST
We at Breathe & Be Incense thank you for your interest in stocking our brand. Please click on the ‘Become a Stockist’ link at the footer of the site and complete the form, we will endeavour respond within 72 hours (Monday - Friday, excluding Bank Holidays). For Stockists Terms & Conditions, please visit our T&C link also at the bottom of the site.

REVIEW OF THIS FAQ
FAQ was last updated in September 2019